Shipping Policy

Once the order status is changed to shipped, the update will include information about the courier and the corresponding tracking number (s).
Delivery of products in Switzerland takes between two (2) and four (4) working days to arrive at the destination.

All shipments require a legible signature of the customer at the time of delivery.

Upon delivery, it is the customer’s responsibility to check that the goods have not been damaged, altered or wet. Any defect received must be noted on the delivery note ( when the customer signs for delivery).

In the event that Roberta Pinotti GmbH is not able to dispatch the package within 30 days after the order has been placed, the customer requests a full refund.

After full and correct payment, delivery and signing for the package, the product becomes the property of the user, who assumes full responsibility for the goods.

Roberta Pinotti offers free shipping for all orders over 200 CHF. Shipping costs are 15 CHF for orders below 200 CHF.